Choose a plan, then tailor it to your property

Every property is different. The three plans below give you a clear starting point based on how often you want visits and what level of support you need. You can then adjust around your property, location, access and how often the home is empty.

If your situation does not fit neatly into one tier, that is fine. Custom arrangements are available where a property needs something different. The important thing is that you have a trusted local person who notices problems early, gives clear updates and helps stop small issues becoming expensive surprises while you are outside Portugal.

Essential Care

€69 /month

For owners who mainly need secure keyholding and basic periodic reassurance.

  • Secure keyholding
  • One scheduled visit per month
  • Basic internal and external visual check
  • Photo update after each visit
  • Check doors, windows, visible leaks, visible damp, storm damage, pests, unusual smells and obvious issues
  • Postbox check where accessible
  • Run taps and flush toilets where appropriate
  • Report small issues before they become expensive
  • Access for pre-agreed trusted trades by arrangement

This is basic reassurance, not intensive property management.

Ask About Essential Care

Complete Care

€269 /month

For owners who want more proactive support, priority communication and emergency-response availability.

  • Everything in Regular Care
  • Weekly scheduled visits
  • Priority WhatsApp response
  • More comprehensive visit checklist
  • 24-hour emergency response availability for serious property issues, subject to safety, access and reasonable travel conditions
  • Emergency response to serious CCTV, security, water or weather alerts where practical
  • More proactive contractor coordination
  • Key access for approved trades
  • Basic seasonal preparation checks before owner arrival
  • Post-extreme-weather ad hoc check included within reasonable fair-use limits
  • Higher level of reporting
Ask About Complete Care

Additional costs

The initial setup and property visit costs €50 as a one-off fee. This fee is waived if you subsequently engage us on any of our plans.

Additional charges may apply if you need us to wait at the property or make extra, unplanned visits. Any such charges will be explained and agreed in advance, based on your specific requirements, the location, timing and nature of the request.

We aim to provide a flexible service with fair and transparent pricing. As every situation is different, it is not practical to publish a fixed fee for every possible eventuality.

Plan comparison

See what is included at each level side by side.

Feature Essential Care Regular Care Complete Care
Secure keyholding
Visit frequency Monthly Weekly
Photo updates Basic Comprehensive
Internal/external visual checks Basic Comprehensive
Damp/humidity awareness
Contractor access by arrangement
Maintenance coordination Proactive
After-storm visual check
Priority WhatsApp response
24-hour emergency-response availability
Best for Basic reassurance Full proactive support

Optional Add-On Services

Smart technology and installation work are quoted separately and are not included in the monthly care tiers.

  • CCTV installation and remote-viewing setup
  • Smart locks
  • Smart property monitoring
  • Leak detection
  • Humidity monitoring
  • Dehumidifier arrangement or installation
  • Contractor supervision
  • Buyer inspections
  • Extra scheduled visits
  • Emergency visits
  • Arrival preparation visits
  • Post-storm checks outside fair-use limits

Smart locks, CCTV, leak detection, humidity monitoring and other smart-property upgrades are available as separate one-off services. They can work very well alongside a care plan, but they are quoted separately depending on the property, equipment and installation requirements.

See smart property monitoring, CCTV installation and smart lock installation for more detail on each.

Humidity and black mould risk

Empty homes in the Western Algarve can suffer from humidity, musty smells and black mould, especially after long closed-up periods in winter. Regular checks can help identify early warning signs before the problem becomes unpleasant or expensive.

The Regular Care and Complete Care plans include humidity and damp-risk awareness. During visits, we look for musty smells, condensation, mould risk, leaks or water ingress. Where humidity remains high, practical options may include ventilation, dehumidifiers, humidity monitoring or further investigation.

We aim to reduce the risk and spot early signs, and we will always recommend practical next steps. We do not claim to guarantee prevention of mould or stop mould completely.

Ventilation and window opening

Ventilation can be helpful, but we do not routinely leave windows open and unattended. Where airing the property is appropriate, we can open windows during a visit and close them before leaving. Any request to leave windows open would need to be agreed in writing and may require a return visit.

There are good reasons for this:

  • Security risk: open windows are an invitation to opportunistic entry.
  • Weather risk: wind, rain, salt air and dust can cause damage quickly.
  • Insects: open windows in the Algarve let in insects, especially in warmer months.
  • May require a return visit: closing windows later means another trip to the property.
  • Must be agreed in writing: so expectations and responsibility are clear from the start.

What's not included in the monthly plans

  • Contractor invoices: plumbers, electricians, builders and other trades are billed separately.
  • Cleaning costs: routine or one-off cleaning is arranged and billed separately.
  • Gardening costs: garden maintenance is arranged and billed separately.
  • Pool maintenance costs: pool servicing is arranged and billed separately.
  • Electrical, plumbing, building or repair work: these are separate services.
  • Equipment purchase: dehumidifiers, sensors, smart devices or other hardware are quoted separately.
  • CCTV, smart-lock or sensor hardware: installation services are separate one-off costs.
  • Major repair or project management: unless separately agreed.
  • Full Alojamento Local or short-term rental management: including guest messaging, bookings, check-ins, changeovers or rental income management.

Alojamento Local and short-term rental management

We do not currently offer full Alojamento Local or short-term rental management, including guest messaging, bookings, check-ins, changeovers or rental income management. We support owner-use and vacant-property care, but we are not currently acting as a full rental-management company.

If this is something you are looking for in the Western Algarve, please get in touch and register your interest. If there is enough demand, we may add this service in future.

Remote or difficult-access properties

Prices assume normal access within our usual Western Algarve service area. A rural supplement is only applied to very rural or difficult-access properties, such as homes reached by long dirt tracks, properties requiring a 4x4, locations with poor access, locked gates, poor mobile signal or unusual access arrangements. This is assessed during the initial setup visit and does not apply to most properties.

If you are unsure whether this applies to your property, ask us and we can discuss it before you commit to anything.

Initial setup visit: €50 one-off

When you choose a plan, we carry out an initial setup visit to get your property ready for ongoing care. This covers:

  • Property location and access
  • Keys, gates and alarm codes
  • Water stopcock and fuse board
  • Wi-Fi and router
  • Any existing CCTV or smart devices
  • Existing maintenance providers
  • Damp and humidity risk
  • Owner expectations and visit checklist
  • Emergency contacts

This visit is about getting your service set up properly: collecting keys, checking access, noting important details and making sure everything is in place before regular visits begin. It is added to your first invoice.

Plans and pricing FAQ

Can I choose something between the three plans?

Yes. The plans are starting points and can be tailored around your property, location, access and how often the home is empty. Choose a plan as a starting point, then we can adjust it to suit your needs.

Do you offer short-term rental or Alojamento Local management?

Not currently. We support owner-use and vacant-property care, but we are not currently acting as a full rental-management company. However, if this is something you are looking for in the Western Algarve, please get in touch and register your interest. If there is enough demand, we may add this service in future.

Can you open the windows to air the property?

During a visit where it is safe and practical, yes. Leaving windows open unattended is not routine and would need written agreement. Ventilation can be helpful, but we do not routinely leave windows open and unattended. Wind, rain, salt air, dust, insects and security risk all mean this needs to be agreed case by case.

Do the monthly prices include gardening, cleaning or pool maintenance?

No. Gardening, cleaning and pool maintenance costs are separate. We can help coordinate trusted providers, but their costs are not included in the monthly care plan price.

What happens if there is an emergency?

Complete Care includes 24-hour emergency response availability for serious property issues, subject to safety, access and reasonable travel conditions. Other plans can request emergency attendance separately, from €75.

Are CCTV, smart locks and sensors included?

No. Smart locks, CCTV, leak detection, humidity monitoring and other smart-property upgrades are available as separate one-off services. They can work very well alongside a care plan, but they are quoted separately depending on the property, equipment and installation requirements.

Is there an extra charge for remote properties?

Only for very rural or difficult-access properties, such as homes reached by long dirt tracks, properties requiring a 4x4, locations with poor access, locked gates, poor mobile signal or unusual access arrangements. This is assessed during the initial setup visit and does not apply to most properties.

What areas do you cover?

Western Algarve, including Aljezur, Vale da Telha, Arrifana, Odeceixe, Marmelete, Monchique, Lagos, Praia da Luz and Burgau, depending on access and suitability.

For broader questions, visit our main FAQ page or go straight to the contact page.

Not sure which plan fits your property?

Tell us where the property is, how often it is empty, and what level of reassurance you want. We'll recommend the most suitable starting point and explain any custom options clearly.

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